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Posted : Wednesday, August 28, 2024 10:04 PM
Job no: 534811
Work type: Staff
Location: Chico
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology
Position Description
Our Commitment to Equity, Diversity, and Inclusion:
California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation.
Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation.
The University enrolls over 15,000 students, with over half identifying as first-generation college students.
Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body.
The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment.
Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.
Job/Department Summary: As the Web Support Specialist within the Web Services team, the incumbent operates under the general supervision of the Web Services lead.
This position assumes responsibility for providing specialized support to web pages, websites, web content management systems, and various systems administered by Web Services.
In this role, the Web Support Specialist serves as the initial point of contact and plays a pivotal role in coordinating efforts between clients and the Web Services team.
The specialist manages the workflow of the ticketing system, ensuring seamless communication and efficient resolution of issues.
Additionally, this role is responsible for assisting in the delivery of training for campus content contributors, overseeing the activities of student assistants, and collaborating with technical and creative personnel.
The Web Support Specialist is tasked with ensuring the accessibility of the campus web for all users through manual evaluations and remediation efforts.
This includes actively participating in the creation and remediation of digital content to meet accessibility standards as necessary.
The incumbent contributes significantly to maintaining the efficiency and inclusivity of the university's web presence while actively supporting a dynamic and collaborative work environment.
Required Education and Experience: The qualifications listed above would normally be obtained by a bachelor’s degree in computer science, information systems educational technology, communications or job-related field or similar certified coursework in applicable fields of study.
AND Two years of full-time job-related experience.
OR An equivalent combination of job-related experience and education providing the requisite skills and knowledge to independently apply technical judgment to standard application systems.
Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual 3 years of full-time job related experience Previous working experience with a web content management system Experience with manual testing of websites for accessibility Experience working in a user support role Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm.
CSU Classification Salary Range: $56,136 - $138,564 per year.
Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).
CSU, Chico offers a number of benefits to its employees (e.
g.
, sick leave, vacation, health insurance).
For more information please visit https://www.
calstate.
edu/csu-system/careers/benefits/Documents/employee-benefits-summary.
pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position.
Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.
About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities.
The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming.
The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources.
Together, they will become leaders solving the challenges of the 21st century.
The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area.
Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene.
We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus.
We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.
The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Chico State is not a sponsoring agency for staff and management positions (i.
e.
H-1B Visas).
Open Until Filled (Review of Applications will begin 01/25/24.
Applications received after that date may be considered.
) Advertised: Jan 10 2024 Pacific Standard Time Applications close:
Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation.
The University enrolls over 15,000 students, with over half identifying as first-generation college students.
Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body.
The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment.
Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply.
Job/Department Summary: As the Web Support Specialist within the Web Services team, the incumbent operates under the general supervision of the Web Services lead.
This position assumes responsibility for providing specialized support to web pages, websites, web content management systems, and various systems administered by Web Services.
In this role, the Web Support Specialist serves as the initial point of contact and plays a pivotal role in coordinating efforts between clients and the Web Services team.
The specialist manages the workflow of the ticketing system, ensuring seamless communication and efficient resolution of issues.
Additionally, this role is responsible for assisting in the delivery of training for campus content contributors, overseeing the activities of student assistants, and collaborating with technical and creative personnel.
The Web Support Specialist is tasked with ensuring the accessibility of the campus web for all users through manual evaluations and remediation efforts.
This includes actively participating in the creation and remediation of digital content to meet accessibility standards as necessary.
The incumbent contributes significantly to maintaining the efficiency and inclusivity of the university's web presence while actively supporting a dynamic and collaborative work environment.
Required Education and Experience: The qualifications listed above would normally be obtained by a bachelor’s degree in computer science, information systems educational technology, communications or job-related field or similar certified coursework in applicable fields of study.
AND Two years of full-time job-related experience.
OR An equivalent combination of job-related experience and education providing the requisite skills and knowledge to independently apply technical judgment to standard application systems.
Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual 3 years of full-time job related experience Previous working experience with a web content management system Experience with manual testing of websites for accessibility Experience working in a user support role Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm.
CSU Classification Salary Range: $56,136 - $138,564 per year.
Benefits: This position qualifies for benefits including tuition fee waiver (if eligible).
CSU, Chico offers a number of benefits to its employees (e.
g.
, sick leave, vacation, health insurance).
For more information please visit https://www.
calstate.
edu/csu-system/careers/benefits/Documents/employee-benefits-summary.
pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position.
Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.
About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities.
The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming.
The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources.
Together, they will become leaders solving the challenges of the 21st century.
The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area.
Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene.
We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus.
We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.
The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Chico State is not a sponsoring agency for staff and management positions (i.
e.
H-1B Visas).
Open Until Filled (Review of Applications will begin 01/25/24.
Applications received after that date may be considered.
) Advertised: Jan 10 2024 Pacific Standard Time Applications close:
• Phone : NA
• Location : 400 W 1st St, Chico, CA
• Post ID: 9052551425
