Patient Services Representative

Description: Job Title: Patient Services Representative Department: Surgery Center Reports To: Chief Surgical Officer FLSA Status: Non-Exempt SUMMARY As a Patient Service Representative, you will be responsible for coordinating all aspects of scheduling surgical procedures and to assist the administrator in performing a variety of administrative duties.
ESSENTIAL FUNCTIONS · Answers telephone, screen calls, takes messages and provides information.
· Greets, screens, schedules, and directs patients.
· Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
· Requests, locates, sends, and received patients’ medical records.
· Maintains appointments for patients.
· Prepares patient charts.
· Maintains patient files and assists in establishing office systems.
· Assists in the care and maintenance of office equipment and supplies.
· Maintains the strictest confidentiality.
OTHER DUTIES This job description does not comprise a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Requirements: KNOWLEDGE, SKILLS & ABILITIES · Knowledge of medical terminology and office procedures.
· Knowledge of grammar, spelling, and punctuation to type from draft copy, review, and edit reports, and correspondence.
· Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
· Skill in operating a computer, telephone, and copy machine.
· Ability to type 40 wpm.
· Ability to read, understand, and follow oral, and written instruction.
· Ability to communicate clearly and concisely.
· Ability to establish and maintain effective working relationships with patients, employees, and the public.
MINIMUM QUALIFICATIONS · High School Diploma or equivalent · Excellent interpersonal communication skills · Ability to work independently and demonstrate initiative and flexibility within a team environment · Minimum two years of experience in front desk required · Ophthalmology experience preferred Physical Requirements/Typical Working Conditions: Environment: Primarily a temperature-controlled facility.
· Work may require prolonged standing, some bending, stooping, and stretching.
· Requires hand-eye coordination and manual dexterity sufficient to operate clinical testing equipment, a keyboard, mouse, and standard office equipment.
· Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.
· Requires occasional lifting of papers or boxes up to 30 pounds.
ESSENTIAL PHYSICAL TASKS · Sight – sufficient to read physical documents, and images on a computer monitor.
· Smell – sufficient to discern smoke/something burning, and other odors.
· Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.
· Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.
· Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.