We are looking for a Club Manager to create exceptional experiences for our members and staff.
You will be responsible for the day-to-day operations of the business, managing memberships, services and promotions, facilities, and personnel to achieve our revenue and growth goals.
You have a passion for health and fitness and love to succeed through others.
You are a process-oriented leader who gets excited about helping our members live a healthy lifestyle and meet their personal goals.
Company Overview
Our mission is to make our communities healthier one member at a time.
So, Come and Join our NSFit Family and be one of the many that are changing lives today.
Job Summary
Club Managers are responsible to administer the company’s policies and procedures, provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and the development of staff.
Responsibilities
Provide and maintain the highest level of customer service in a high-volume retail environment through personal actions and development of the staff.
Develop and retain corporate client relationships through the sales team monthly
Manage and maintain gym operational budget
Oversee membership sales and promotions
Build long-term member and vendor relationships
Provide a high-level of customer service to all members and effectively resolve issues
Ensure gym systems and processes are followed
Manage the hiring, training, and scheduling of all gym staff
Manage, monitor, and evaluate the performance of direct reports
Enforce facility rules and regulations, ensuring facility is clean and safe
Reviews monthly schedule of training, sales promotions, and department meetings.
Train and mentor staff to obtain the highest level of service.
Generate sales leads through Company-sponsored (walk-ins and TI’s) and employee sponsored (outreach and promotions)
Maintain an acceptable level of personal production
Qualifications
Required to have their CPR and AED certifications
Previous management experience
Business operations knowledge: budgeting, P&L, revenue, inventory, and facilities maintenance
Excellent verbal and written communication skills
Strong customer service skills
Industry experience preferred
Benefits/Perks
Fun work environment
Free Gym Access
Health Insurance Reimbursement
Whatsapp
