General Manager

CATEGORY: Regular FULL-Time FLSA STATUS: Exempt REPORTS TO: EVP/Operations, Regional Manager or Other Designee RESPONSIBILITIES: Responsible for the vehicle operations in a county or multiple counties area.
Responsibilities can include providing services directly with Paratransit service vehicles and personnel as well as for brokerage operations.
Plans, develops, and implements effective driver and vehicle operations for area of operations.
Coordinates maintenance and training of assigned staff with other Paratransit departments.
Ensures that operators are operating courteously, and in an efficient manner in accordance with quality objectives.
May be required to serve as a backup driver as needed.
To perform this job successfully, a person must be able to perform each essential duty satisfactorily.
DUTIES: 1.
Interview, recruit, hire, conduct new employee orientation including paperwork completion, supervise, discipline, and evaluate drivers, dispatchers, customer service representatives and clerical support staff.
2.
Ensures that vehicles are operating safely at all times and are scheduled for maintenance as appropriate.
3.
Coordinates driver training and vehicle availability with the appropriate departments.
4.
Ensures that all vehicle records, trip schedules, driver schedules, and other record systems are accurately maintained.
5.
Prepares annual budget for approval.
Monitors and approves expenditures in accordance with budget.
6.
Ensures that personnel records are maintained in accordance with organization policy and federal and state law.
7.
Ensures that all vehicles are operating in a safe and efficient manner.
8.
Ensures that all customer complaints are noted and resolved.
9.
Schedules staff for assigned shifts.
10.
Provides guidance and mentoring to management trainees either as the primary training site or as a temporary trainee assignment location.
11.
Performs other duties as assigned.
12.
Works with Transit Agency and Political bodies to insure coordination and responsive transportation services which results to the customers.
SUPERVISES: Drivers, dispatchers, customer service representatives, operations supervisors, vehicle maintenance personnel, clerical personnel.
PHYSICAL DEMANDS: Position performs work primarily in an office environment.
KNOWLEDGE AND ABILITIES: Knowledge of transportation operations with focus on paratransit.
Knowledge and ability to prepare a budget.
Working knowledge of computer and software and the ability to use.
Knowledge of management/supervisory techniques.
Ability to monitor and stay within a budget.
Ability to communicate effectively both orally and in writing.
Ability to manage/supervise.
MINIMUM QUALIFICATIONS: High school diploma/GED.
BS degree in transportation or equivalent plus five years transportation experience which included three years supervisory experience and one year paratransit experience or an equivalent combination of experience and education.
Certifications and licenses as required by drivers.
Budget preparation and budget management experience.
IBM compatible computer and software experience.
WAGE RANGE AND BENEFITS: Salary Range is $33.
00 - $35.
00 per hour.
Benefits offered are medical, dental, vision and life insurance; vacation, sick and holiday pay; flexible spending account for health and child care expenses; Employee Assistance Program; additional voluntary life, accidental death & dismemberment, and long term disability insurance; 403(b) Plan participation Paratransit Services is committed to a drug and alcohol free work place.
This position is considered a safety-sensitive position and will be subject to random drug testing.